Once you subscribe to any of the CloudShoppy packages, you get world-class help and support*.
You get email + live chat help irrespective of your package. With Premium package, you get phone assistance and an Account manager too.
You have access to various knowledge base articles: http://support.cloudshoppy.com/knowledgebase
Raise a ticket: http://support.cloudshoppy.com/helpdesk/
or you can always drop in an email to: firstname.lastname@example.org
*Support staff responds to email, phone and live chat between 9.30 AM - 5 PM, Monday to Friday. Please be patient when posting an issue as staff may not be in the same timezone as you are.