- Getting Started
- Product Management
- Theme Design
- Shipping & Delivery
- 1. What is CloudShoppy?
CloudShoppy is an e-commerce platform which offers end to end solution for business owners to start selling online. CloudShoppy has all the e-commerce features pre-integrated so that businesses can setup their online business quickly. Since CloudShoppy is built on a SaaS model, business owners will pay a subscription fee on a quarterly, half-yearly or on annual basis.
- 2. Do I need to install CloudShoppy?
No installation is required. CloudShoppy is a web based eCommerce platform which can be accessed from anywhere and runs on SaaS model where you only pay the subscription fee. Software and Hardware is taken care by us and you get the advantage of cloud infrastructure. This means no additional charges when you get more number of visitors or additional servers are added to support the increase in traffic.
- 3. How much time does it take to setup my online shop?
There are two answers to this question.
Less than 1 hour - If you have all the images, product details available
Less than 1-2 weeks - If you need to start from scratch including booking a domain, scanning the product images, creating the product details like name, description, price etc
- 4. I am not a technical person, can I create my online shop?
Yes, you can create an online shop by yourself and you do not need any technical knowledge. CloudShoppy user interface is designed in such a way that a non technical person can easily create his online shop.
We have extensive documentation including step by step process with screenshots to complete a task within CloudShoppy admin interface.
For more information visit http://support.cloudshoppy.com/knowledgebase
- 5. Can I migrate from an existing eCommerce platform?
Yes, you can easily migrate from an existing e-commerce platform. It's very easy to import your products, images and customer details into CloudShoppy.
Talk to us and we can help you to migrate quickly. Call us on +91-40-666 11011
- 6. Can I use my own domain?
Yes, if you already own a domain you can easily point your online shop on CloudShoppy to your domain.
Please note that domain name pointing can take 24-48 hours time to propagate to all DNS server across the globe.
- 7. What support I get from CloudShoppy to setup online shop?
Our dedicated support team is available from 9 AM - 5 PM, Mon - Fri on email, phone and live chat.
- 8. Can I use a sub domain for my site?
Yes, you can use sub domain for your online shop.
- 9. Does CloudShoppy runs on SaaS model?
Yes. CloudShoppy runs on SaaS model where you only pay the subscription fee. Software and Hardware is taken care by us and you get the advantage of cloud infrastructure. This means no additional charges when you get more number of visitors or additional servers are added.
- 10. Can we upgrade from existing CloudShoppy package plan anytime?
You can upgrade your package plan on CloudShoppy anytime.
- 1. What payment options are available on CloudShoppy?
We have integrated CloudShoppy with following payment gateways which accept Credit Card, Debit Card and Net Banking payment options.
Apart from these payment options, Cash on Delivery (COD) option is also available. Shop owner can restrict COD option to specific products.
- 2. Will my business name appear on customer credit card statement?
Yes. You need to signup with payment gateway as a registered business so that your business name appears on your customer’s credit card statement.
You can quickly setup the payment gateway on your shop and start accepting payments online by opening a merchant account with payment gateway. CloudShoppy has partnered with CitrusPay where you get the advantage of faster settlement of amount to your bank which is transaction + 2 days (T+2 days), less documentation, no verification by payment gateway and very low AMC fee.
- 3. What is a merchant account?
Payments made by your customers on your online shop are processed by a payment gateway provider. You need to open a merchant account with a payment gateway provider where the funds are first received. These payment gateway providers process the amount received in your merchant account to your bank account.
Every payment gateway has its own settlement terms i.e; to transfer the funds to your bank. Some of them do it as T+2 (within 2 business days of transaction) or T+7 (within one week of transaction)
For more details on settlement terms or duration, please check with your payment gateway provider.
- 4. What is required to open a merchant account and how much time does it take?
To open a merchant account, you need to submit your legal business documents like business address proof, photo proof, bank details and statement along with cancelled cheque etc. Document requirements change from payment provider, we request you to check with the specific payment provider.
Usually, opening an account takes anywhere between 3 - 10 business days after you have submitted all the necessary documents.
- 5. I don’t want payment gateway. What are my options?
You can offer Cash on Delivery option to your users.
We still recommend enabling payment gateway on your site, so that your customers will have wide range of payment options and you will see increase in sales.
- 6. What is the transaction discount rate charged by CloudShoppy?
CloudShoppy does not charge any TDR on transaction.
TDR - Transaction Discount Rate is the processing charges per transaction you pay to the payment gateway provider who may offer lower TDRs based on the number of transactions.
Example of TDR: Suppose a customer pays Rs.100 for a product on your website and your TDR is 3.5%, payment gateway would deduct Rs.3.5 + Rs.0.53 (15% service tax which is Rs.3.5) = Rs.4.03. Thus, Rs.95.98 is deposited into your bank account directly in T+2 days.
- 7. Can I add taxes to the product?
CloudShoppy supports adding custom taxes per product. Shop owner or merchant can create a tax class and add tax percentage which can applied to a product.
- 8. Can I accept payments from international customers?
Currently CloudShoppy accepts Indian credit / debit cards and net banking from Indian banks only. All transactions are in Indian rupees only.
- 9. Why should I go through CloudShoppy to open a merchant account?
CloudShoppy has partnered with CitrusPay to offer the merchants a hassle free way of opening of the merchant account, faster settlement of amounts to merchant's bank, lesser documentation, no verification by payment gateway provider and lesser AMC fee.
- 1. How to check and manage orders in CloudShoppy?
From your CloudShoppy Dashboard, you can see all the details of orders under Orders section. You have access to an order summary, view cancellations, returns and refunds etc.
And the best part is your customer is informed on every step of order fulfillment through auto-generated emails to them.
- 2. Can orders be created manually if customers place it through phone or an email?
You can install apps which are extensions to the base functionality. This can help you to manually generate the order through ‘Manual Order’ option. You can manually fill in the details of the customer and the order is generated.
- 3. Can I create and customize my promitions for my products?
Yes you can promote your products and create your own customized offers and discounts for your orders. Cloudshoppy makes it easy for you with simple easy to use features which enable customization for such offers.
- 4. Can Orders be searched or sorted according to status?
Yes. You can search or sort the orders whichever field you want like by Order Id, Customer name or payment status or shipping status etc.
- 5. How can a customer track process of order fulfillment after placing an order?
If customer has signed up on your shop and placed the order, they can check the orders, shipment status with the tracking id under Order History.. Also, an auto generated email goes to the customer for each and every activity of Order fulfillment.
- 6. What are abandoned orders?
Many customers add products to the cart and proceed to the payment but midway they may decide to buy later or review their options. This comes to abandoned orders. CloudShoppy provides you a platform to reach such customers by sending them automatic emails for abandoned cart as reminders.
- 7. Will shop owner get a notification on cancelled order?
Shop owner will automatically be notified if there is a cancelled order with all the details like order number, cancel date and nature of payment. Based on the nature of request a owner can take an action like refund, replacement etc.
- 8. Who all has access to my orders and customers database?
Only 'You' have access to the CloudShoppy control panel and rights to access all the data regarding your orders and customers. You can give access rights to the staff of yours if you want and can add limitations to the data they can view.
- 9. What is the process for merchant after getting an order?
On your dashboard, once you see that an order has been placed by a customer, check the details of the order. Package the order and print the invoices and paste the labels correctly and ship it over. If it is pre paid, it will be recorded as payment received, otherwise you will have to manually change the payment status as payment received after it is delivered and cash payment is confirmed. .
- 1. How many products are allowed on my shop?
Based on the package selected, the number of products allowed varies. In the STARTER package you can add 2000 products, in PROFESSIONAL package you can add 5000 products and under PREMIUM package you can add up to 25000 products including variants.
- 2. Is there any restriction on number of categories I can create?
No. Irrespective of the package you are in, you can add unlimited number of categories under which products can be mapped. CloudShoppy supports mapping of single product to multiple categories.
- 3. How many images per product can be uploaded?
If you are on a starter package, you get to upload 2 images per product. For Professional and Premium packages, you can upload unlimited images per product.
- 4. How does CloudShoppy tracks my inventory?
When you add a product in CloudShoppy, you have an option to enter the inventory available. Based on the quantity sold, CloudShoppy tracks the available inventory.
- 5. Will customers be able to sort or filter the choices of a product?
You get basic options of sort and filter with the shop layout, so customers get to use these filters.
You can enhance the basic features of filtering by adding many more options through apps of CloudShoppy
- 6. Can I cross-sell or up-sell my products?
CloudShoppy has various product promotion options including cross-selling and up-selling. Cross-sell and Up-sell are available as part of Apps and need to be purchased separately.
- 7. Can I temporarily stop showing a product on my online shop?
You may want to stop showing the product to the customer for many reasons (like supply and inventory issues). CloudShoppy has an option to chose a product to be visible or hide.
- 8. What kind of products can I sell online?
CloudShoppy is all about empowering you to sell anything online and to reach your customers. Any product which is legal and not restricted per policy is sell-able. You can sell furniture items which are big in volume to small accessories like mobile pouches, ear rings etc.
- 9. Can I create a group of products?
Yes. Apart from category grouping you can also create collections in CloudShoppy. Collections are group of products and can be named as "New Arrivals", "Best Selling", "Festive offers" etc.
- 10. Can I create variants of a product?
Yes. CloudShoppy has an easy way of generating combination of variants based on variant options entered. These fields are automatically generated and you can set different price, cash on delivery option, inventory etc for each variant.
- 1. Can I change my theme of my shop?
Yes, you can change your shop theme anytime if you have purchased the theme editing app. We have FREE and Premium themes available for you to choose from which can be activated click of a button.
We also offer managed services to edit your theme as per your requirements. Talk to us today to get more information.
- 2. Can I add a new file to the theme?
No. Currently CloudShoppy does not support adding of new files like html, js or css. You can make unlimited changes to the existing theme.
We do offer managed services to make changes to the theme or adding a new file to the theme.
- 3. Is it possible to switch the theme from one to another?
Yes. While it is possible to switch between themes, you need to take utmost care and be sure on whether the new theme fits your existing product images etc. The site look and feel may change completely and may look odd if the existing images does not fit.
- 4. What if I want to use my own template?
Currently we do not support external themes or templates. However, our designing team can work with you to create a new theme exclusively for you.
- 5. Are the themes provided by CloudShoppy responsive?
Yes. All the themes provided by CloudShoppy are mobile responsive and can be served on multiple resolution screens.
- 1. What solution does CloudShoppy provide for shipping?
CloudShoppy has partnered with ShipYaari, an initiative by AVN Biz Solutions. ShipYaari is India's most agile technology enabled logistics consolidator. Merchants can manage orders for more than 21000 pin-codes for prepaid and 8000 pin codes for COD in India.
And most of the rates are pre-negotiated, so before you dispatch an order you can decide on your choice of courier.
- 2. How to enable logistics on my shop?
Logistics integration is available on CloudShoppy as a paid app. You need to purchase the app which is priced based on your current package. While purchasing the app, you also need to make a payment of Rs.2000 towards refundable security deposit.
- 3. Does courier company takes responsibility of any damages?
Courier companies we partnered with has a proven track record and delivers millions of products daily. However, there are chances that the product may be damaged in the transit and courier company does not take any responsibility on this.
Packaging your product in the right way to protect from any damages is your responsibility as a merchant.
- 4. Can I add multiple pickup locations for my shop?
It is based on your pricing plan. For the Starter package, you get single pickup location. For Professional and Premium you get 2 and 5 pickup locations respectively.
- 5. Does shipping couriers pick on Holidays/Weekends?
No, they don't pick or deliver on weekends (Saturday OR Sunday) without extra charges. Please check the shipping policies of the various companies before you schedule a pick up to understand the standard rates on Saturdays/Sundays/Holidays.
- 6. How can my customers track orders from my online shop?
If customer places the order by signing up on your shop, they can track the status by going to the order history and track the shipment.
If your online shop has guest login, customer will receive an email notification on order status along with the tracking Id.
- 7. Can I set different shipping and return policies for different products?
Yes. This is a free feature irrespective of what your pricing plan is.
You can set the shipping and return policy for each product differently. For example, for a mobile phone you can set "Accept return days" as 10 and for something like Flowers you may set the policy as "0" which means you will not accept returns on this product.
You can also set a single shipping and return policy for all the products in the shop.
- 8. How can I restrict Shipping to certain regions?
CloudShoppy has a feature which can help you to restrict the shipping of your products at state, city or pin-code level in India.
- 9. Can I restrict the delivery to specific PIN codes?
Yes, you can set the PIN codes to specific states in India and also specific PIN codes within the state.
- 10. Are there any restrictions on what products I can ship?
Yes, we have partnered with courier companies and agree to their terms while using their service. The same applies to CloudShoppy merchants. Please refer to http://www.cloudshoppy.com/merchant-agreement and check the restricted products at http://www.cloudshoppy.com/restricted-products/ the list contains products which logistic companies will not ship.
Note that you are solely responsible for shipping restricted items and the logistics company may impose huge fine on shipping such restricted items.
- 11. Can we calculate the shipping rates real-time?
Yes, you can can get real time shipping rates.